Privacy Policy
Last updated September 2026
At Zaloque, a Pakistani luxury women's clothing brand, your trust matters to us as much as the quality of our embroidered and silk suits. This Privacy Policy explains how Zaloque collects, uses and protects your personal information when you visit www.zaloque.com, shop with us, or contact us through WhatsApp, email or social media.
By using our website, you agree to the practices described in this policy.
1. Information We Collect
When you shop or interact with Zaloque, we may collect
- Contact details such as your name, email address, phone number and shipping and billing address
- Order details such as the products you buy, sizes, stitching preferences and order history
- Account information if you create a Zaloque account
- Communication records from WhatsApp, email, live chat, phone or social media messages
- Survey and review responses you choose to share with us
- Device and browsing data such as IP address, device type, browser, approximate location, pages viewed and links clicked
2. How We Collect Your Information
We collect information when you place an order, create an account, subscribe to our newsletter, leave a review, or contact our customer care team. Some information is collected automatically through cookies and similar technologies while you browse our website.
3. Cookies and Tracking
Zaloque uses cookies to keep your cart saved, remember your currency and preferences, understand how visitors use our website, and show you relevant ads on platforms such as Facebook, Instagram, Google and TikTok. You can control or delete cookies through your browser settings, although some parts of the website may not work properly without them.
4. How We Use Your Information
We use your information to
- Process, ship and deliver your orders in Pakistan and worldwide
- Handle payments, exchanges, returns and refunds
- Send order confirmations, shipping updates and tracking details
- Respond to your questions and provide customer support
- Create and manage your Zaloque account
- Share new arrivals, collections and exclusive offers, only where you have agreed to receive them
- Improve our website, products and shopping experience
- Prevent fraud and keep our store secure
- Meet our legal and accounting obligations and resolve disputes
5. Payment Security
Our store is powered by Shopify and protected with SSL encryption. Zaloque does not store your card details. Payments are processed securely by our payment providers, who only share the information needed to confirm your order.
6. Who We Share Your Information With
We never sell your personal information. We only share it with trusted partners who help us run our business, including
- Shopify, which hosts our online store
- Payment providers that process your payments
- Courier and shipping companies that deliver your orders locally and internationally
- Marketing and analytics platforms such as Meta, Google and TikTok
- Review and email apps that help us collect reviews and send updates
- Legal and government authorities, only when required by law
7. International Customers
Zaloque is based in Pakistan and delivers to customers around the world,