FAQ's
Frequently Asked Questions
Welcome to Zaloque. We treat every customer like family, and we are here to make your online shopping easy, safe and enjoyable. Find answers to the most common questions below.
ORDERS
Where is Zaloque located?
Zaloque is a Pakistani luxury clothing brand based in Faisalabad, Pakistan. We operate online and deliver across Pakistan and worldwide.
How many items can I buy in one order?
There is no limit. You can add as many products as you like to a single order.
How do I place an order?
Simply choose your dress, select your size or the unstitched option, add it to your cart and complete checkout. You will receive an order confirmation by email or SMS.
Can I change or cancel my order?
Please contact us as soon as possible after placing your order. Once an order has been dispatched, it can no longer be changed or cancelled.
Can I order through WhatsApp?
Yes. Message us on WhatsApp at +92 336 9979969 and our team will help you place your order.
SHIPPING AND DELIVERY
Do you ship internationally?
Yes. Zaloque ships worldwide, including the UK, USA, Canada, UAE, Saudi Arabia, Australia and many more countries.
How long does delivery take?
Orders within Pakistan are usually delivered within 3 to 7 working days. International orders are usually delivered within 10 to 15 working days, depending on your location and customs clearance.
How can I track my order?
Once your order is dispatched, you will receive a tracking number by email, SMS or WhatsApp so you can follow your parcel.
Will I have to pay customs or import duties?
International orders may be subject to customs duties or taxes charged by your country. These charges are set by local authorities and are paid by the customer.
PAYMENTS
What payment methods do you accept?
We accept all major payment methods, including Visa and Mastercard debit and credit cards, bank transfer, JazzCash, Easypaisa, BeSecure and Cash on Delivery within Pakistan. International customers can pay securely by card.
Why is my delivery delayed if I choose BeSecure?
To keep every transaction safe, BeSecure may hold payments for up to 24 hours. As soon as we receive their confirmation, your order is dispatched right away.
Is it safe to pay on your website?
Yes. Our store is powered by Shopify and protected with SSL encryption. We never store your card details.
RETURNS AND EXCHANGES
How do I request a return or refund?
Please contact us within 12 hours of receiving your order to request a return or refund. For full details, please visit our Return and Refund Policy page.
Can I exchange my order?
Yes. Exchange requests must be made within 24 hours of receiving your order. Please see our Exchange Policy page for details.
What if I receive a damaged or wrong item?
We are truly sorry if that happens. Please contact us on WhatsApp within 12 hours of delivery with photos of the item and packaging, and our team will resolve it for you.
SIZING AND PRODUCTS
How do I find my size?
Please check our Size Chart page before ordering. If you are unsure, message us on WhatsApp and we will help you choose the right fit.
Do you offer custom stitching?
Yes. Custom stitching is available on request. Simply share your measurements with us on WhatsApp after placing your order.
Do you sell unstitched suits?
Yes. Many of our designs are available both stitched and unstitched. Choose the option you prefer on the product page.
Will the colour look exactly like the picture?
We photograph our products as accurately as possible. Slight colour differences may appear due to lighting and screen settings.
STILL HAVE A QUESTION?
Our customer care team is always happy to help.
WhatsApp +92 336 9979969
Email zaloque.official@gmail.com
Location Faisalabad, Pakistan